Returns & Exchanges

We want you to be completely satisfied with your Hairmax purchase, which is why we offer a 30-day money-back guarantee on all hair care products and specialized return windows for our laser devices. If your results aren't what you expected, our team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

• 3.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all accessories and manuals for laser devices are included to avoid restocking fees.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.